INVESTMENT PORTFOLIO

Ecosystem Plays

Synergistic new plays that capitalize on JG Summit’s broad ecosystem and enable the strategic business units through their different specialized services.

Select an ecosystem play

GoTyme Bank Corporation

As we designed GoTyme Bank, our research repeatedly showed that Filipino customers want more from their bank. From the painful experience of opening an account to the high fees, low rewards, low interest rates, and poor digital experiences, we felt a big market gap. We set out to fill that gap by delighting customers through a banking experience that is simple, beautiful, and rewarding.

In 2023, our first full year of operation, we were pleasantly surprised to learn we had significantly underestimated the pent-up demand for an upgraded banking experience. In 2023 we grew from 200K customers to over 2 million customers and attracted over Php10B in deposits. Today, we hold several top rankings among banks, including #7 in Instapay (EFT) transactions, #4 in active Visa cards, #4 in monthly active app users, and top 3 in both Google Play and Apple app stores.

While these numbers are exciting, we are just getting started. In 2024, we plan to launch lending and investments products while continuing to deliver the beautiful transaction and savings banking experience that our customers have grown to love and trust.

Nathaniel (Nate) Clarke

President and Chief Executive Officer
Plans to reshape the future

Looking ahead to 2024, the Bank aims to accelerate its momentum by onboarding over 5 million customers and launching lending and investment products. This initiative underscores the Bank’s commitment to democratizing high-quality banking for all Filipinos.

Furthermore, it plans to foster more collaboration and synergies across different Business Units within the group to maximize digital adoption and create additional value for the Group’s customers. This strategic approach positions GoTyme Bank at the forefront of innovation and ensures continued growth and success in our mission to transform the financial landscape for Filipinos.

GoTyme’s stellar progress

In its first full year of operations in 2023, GoTyme Bank not only met but surpassed all financial targets, driven predominantly by robust customer acquisition and widespread product adoption. A significant milestone was achieved in August 2023, reaching 1 million customers, which doubled to to 2 million before end-December 2023. This was made possible with its unique “phygital” model that seamlessly blends the convenience of digital technology and human-led touchpoints in its operations.

The success experienced can be attributed to the synergies fostered within the group’s ecosystem. Leveraging this ecosystem, the Bank has successfully delivered products with the support of over 1,000 Bank Ambassadors and 420 Mobile Kiosks strategically deployed in the outlets of Robinsons Retail Holdings (RRHI), one of GoTyme’s shareholders.

This collaborative effort has resulted in onboarding 250,000 customers monthly since October, with 60% coming from Robinsons Retail stores. In just one year of full-scale operations, GoTyme Bank has rapidly become the preferred payment mode within the RRHI ecosystem, challenging and rivaling other payment options.

Data Analytics Ventures, Inc.

We’ve continued to make significant strides in creating a loyalty program that delivers on rewarding experiences and harnessing data to fuel business growth. We’ve not only accelerated the growth of our member base but also unlocked the true potential of data, accelerating our journey towards innovation.

Cindy Deng

Chief Executive Officer
Data Solutions: 
Precision Marketing

As the data analytics arm of the group, DAVI extends advanced data solutions to its internal and external clients, including Precision Marketing. Traditionally, the success of marketing campaigns was gauged within specific timeframes, posing challenges in measuring the sustaining impact of marketing activities. DAVI addressed this by recognizing the significance of Customer Lifetime Value, emphasizing the cultivation and sustenance of shopper loyalty. This led to the development of an “always on” approach, shifting the focus to longer-term metrics that track shoppers over an extended period, providing a comprehensive understanding of the campaign’s enduring impact. In tandem with this shift in campaign design, DAVI also introduced complementary data solutions to offer enhanced insights during campaign execution.

Throughout the second half of 2023, DAVI executed several “Always On” campaigns with various clients resulting in a positive transformation in clients’ mindsets and approaches. The outcomes not only delivered tangible results that clients could reinvest in but also contributed to the development of further innovations slated for roll out in 2024. This evolution from a tactical to a strategic initiative is pivotal in meeting both clients’ and internal stakeholders’ business objectives and revenue expectations. This shift enables DAVI to streamline and standardize processes, thereby increasing capacity to handle more campaigns and clients simultaneously. Moreover, it facilitates the utilization and amplification loyalty data paving the way for additional data solutions.

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Go Rewards Credit Card Launch

The Go Rewards Credit Card, launched last June in partnership with UnionBank of the Philippines (UBP), has proven to be a catalyst for cultivating customer loyalty and satisfaction by offering exclusive benefits, rewards, and aspirational experiences. This has, in turn, expanded and deepened the Go Rewards member base and strengthened brand affinity and advocacy.

Looking ahead, DAVI remains committed to driving continued growth and innovation through this partnership. The company will continue to harness data-driven insights, technological advancements, and customer feedback further to enhance the value proposition of the co-branded credit card. As DAVI enters the next phase of this collaborative journey, the partnership with UBP is poised to fuel continued success, paving the way for the achievement of new milestones in the years ahead. This collaboration is instrumental in shaping the future of financial products and empowering individuals to attain their financial goals.

Go Rewards App Revamp

Over the past year, there have been noteworthy strides in advancing and refining the Go Rewards mobile app. Key features, including enhanced navigation, improved points tracking, membership status monitoring, and customizable homepage, have been instrumental in this progress. This resulted in improved user engagement with users frequently checking their points balance and transaction history, and an uptick in members that actively monitor their membership status. These indicators reflect increased user motivation and loyalty.

DAVI looks forward to further elevating the Go Rewards mobile app. This will be achieved through ongoing iterations driven by user feedback, the introduction of innovative with new features, and utilizing advanced personalization to boost user engagement and foster loyalty. With a focus on user experience and rewards deals, DAVI is well-positioned to continue driving growth and delivering value to its users in the years to come.

JG Digital Equity Ventures, Inc.

With market conditions remaining challenging during the year, JGDEV once again took a more measured approach in deploying capital in 2023. The fund focused primarily on supporting key portfolio companies with strategic follow-on investments, allowing investees to fortify themselves for future growth.

JGDEV continues to be excited by the innovations being made by founders and start-ups in emergent sectors across the region. With initial deployments already made from our second fund during the year, we believe that our disciplined approach will allow us to identify and invest in transformative companies with the potential to help drive the Group’s digital transformation.

Lance Y. Gokongwei

Chairman and President
Second fund sees first deployment in 2023

JGDEV approved 2 initial investments and 3 follow-on investments during the year, including the first deployment from DEV Fund II. Across the two DEV funds, JGDEV is now managing a portfolio of 14 start-ups and 6 fund investments.

Deal flow and assessments remained strong, growing by over 25% in 2023. Although the proportion of deals that reached screening grew year-on-year, approved deals once again declined given the fund’s tighter investment criteria, driven by challenging market conditions.

Follow-on rounds and higher valuations for investee companies

In 2023, JGDEV participated in the following notable follow-on rounds for its investees, which also increased the valuations for these companies.

  • Tyme, a multi-country digital banking group, raised $77.8mn in pre-Series C funding in 2023. Tyme Bank, the group’s flagship bank in South Africa, achieved profitability during the year, while GoTyme Bank, a joint-venture with the Group, managed to sign up 2mn customers in the Philippines in just 14 months of operation.

  • Etaily, an end-to-end e-commerce enabler, raised $17.8mn in Series A funding, led by SKS Capital and Pavilion Capital

  • Zuzu, a revenue-management platform for independent hotels, raised a $9mn Series B round led by Softbank Ventures Asia

DHL Summit Solutions Inc.

2023 was a year of stabilization and expansion for DHL Summit Solutions, bouncing back from a challenging first half of the year to still deliver strong operational results, highlighted by the deployment of DHL branded trucks, as well as the addition of 4 new customers during the year. The continued partnership with our base customers Universal Robina Corporation (URC) and Robinsons Retail Holdings, Inc. (RRHI), the expansion of our services beyond Luzon, and continuous investments in technology will undoubtedly accelerate growth in the coming years and pave the way for DSSI to realize its potential to be the leading transport provider and innovator in the Philippines.

Joseph Nathaniel (Jojit) Aguilar

Country Managing Director
Improving operations throughout the year

DSSI continued on its mission to offer best-in-class transportation and distribution solutions to businesses across different sectors as it worked on improving its services throughout 2023. The logistics services provider launched initiatives to build a more robust trucking capacity in line with customer growth and onboarding of new businesses. This led to an increase in its fleet by 5% year-on-year to 1,192 trucks, and had more than 244,000 trips for the year, an 8% increase from 2022.

Expanding DSSI’s customer base

As a result of these efforts to increase capacity, DSSI saw the addition of 4 new clients in 2023 as it expanded from its initial customers, URC and various business units under RRHI, to cater to its first external clients. Moving forward, DSSI looks to onboard more customers and integrate innovations to provide better services.

Luzon
International Premiere Airport Development Corporation

We are immensely proud of what LIPAD has achieved in 2023. This is an achievement, and a testament to the collective efforts of an incredible team of individuals who have stayed true and committed to the company through the challenges we faced in the past couple of years. We are grateful for the opportunity to show how much CRK has grown and progressed to and for fostering an environment that encourages innovation, creativity, and dedication.

Noel Manankil

Chief Executive Officer
Flying to new heights

In 2023, Clark International Airport (CRK) achieved remarkable growth, with nearly 2 million passengers choosing the ease and convenience that CRK offers. This marks a substantial increase of 160% against 2022 numbers. Five new airlines, one local and four international carriers, commenced air services in Clark and 14 new destinations have been added marking an impressive network expansion at CRK. Throughout the year, the airport facilitated 14,867 flights in total and ended the year with eleven international and ten domestic flights.

CRK is officially listed as one of the world’s most beautiful airports and is a Prix Versailles Laureate with the World Architecture and Design Award at UNESCO.

CRK is also the pilot model for GARD (Get Airports Ready for Disaster Program) – a joint program of The Philippine Disaster Resilience Foundation (PDRF), the United Nations Development Programme (UNDP), and the Deutsche Post DHL Group.

Delivering a memorable customer experience is one of CRK's top priorities. CRK is subscribed to Airport Council International’s (ACI) ACI World’s globally recognized Airport Service Quality (ASQ) program to effectively measure and improve passenger satisfaction, business performance, and airport service quality.