JG Summit Digital Transformation & Corporate Services continues to champion customer-centricity as it pursues opportunities for value creation within our ecosystem.
An initiative of JG Summit Digital Transformation Office (DTO) with Data Analytics Ventures, Inc. (DAVI) boosted the Go Rewards homepage reach and frequency by almost 40%.
The JG Summit DTO created an app analytics dashboard for DAVI to foster data access. The dashboard has since saved the business 240 minutes a month.
In 2023, JG Summit DTO produced the fourth and fifth seasons of the Launchbox accelerator program. Through action learning with actual business challenges, learners accelerated value delivery by prototyping, testing, and producing results.
Launchbox Graduation
JG Summit DTO’s e-learning courses increased the reach of DTO programs so that conglomerate learners can learn anytime, anywhere. In 2023, JG Summit DTO developed these asynchronous foundational modules: Agile for Everyone, Digital Marketing 101, and Design Thinking 101.
OpenAI Hackathon DAVI presentation
JG Summit Digital Transformation & Corporate Services and Microsoft conducted an Open AI hackathon in 2023. Participants explored low-code tools, familiarized themselves with generative AI and its applications, and delivered nine (9) prototypes that address business challenges. JG Summit Corporate IT, in partnership with URC and Aspen, has implemented one of the hackathon prototypes to expand HR self-service to URC plants.
Developed the URC Command Center with 40 live dashboards available on mobile, laptop, and desktop, accessible to users for better data-driven decision-making. The project won the International Data Corporation’s (IDC) Best in Future Intelligence for the Philippines.
Launched 16 digital projects across the four vectors of:
Smart Factory
Employee Experience
Consumer Connect
Sales/E-commerce
Installed self check-in kiosks in all operating Summit and Go Hotels properties
Launched a leasing website for RLC Residences that serves as a platform for both renters and investors to connect with those who are in search of new living spaces in prime locations, as well as entrepreneurs and business owners looking to expand their retail and commercial spaces
Enhanced its digital self-service channels, providing more features, improving ease of use, and increasing digital adoption. It also enhanced its Customer Flexible Option Policies to provide a better disruption experience to passengers.
Implemented CEB Help Center and improved Charlie the Chatbot to lessen wait times and resolve customer concerns faster
Focused its digitization strategy on instituting best-in-class transformative solutions to enable manufacturing efficiency, business process improvements, and the robustness of its online systems and infrastructure
Integrated its IT infrastructure and digital solutions with Project Sarimanok – a business transformation initiative of JGSOC to deliver the business back to profitability; despite operating in a highly competitive and unforgiving environment, the JGSOC IT Department obtained 19,000 manhour savings and 3.6M cost savings/avoidance in 2023
Applied the following initiatives and activities through JGSOC's IT Department:
100% network and server availability in all JGSOC facilities
Harnessing data analytics to improve the productivity of internal business processes, such as the executive dashboard, Market and Product Development (MPD) importation dashboard, maintenance reliability dashboard, and logistics daily dispatch dashboard
Automation of HR processes, such as ethics hotline, shuttle service trip ticket, staff house online reservation, and exit clearance app
Deployed 420 mobile kiosks and 1,000 Bank Ambassadors nationwide, allowing customers to open a GoTyme Bank account and get their personalized Visa debit card in under 5 minutes
Introduced Roboto to the public during its GoHuman Bank campaign launch last October 2023, symbolizing the Bank’s commitment to providing the best customer service and premium banking to its customers
Introduced its proprietary AI tool for employees, called GoPilot, harnessing the capabilities of ChatGPT within its enterprise framework to enhance productivity in responding to customer inquiries and generating content
Held the Go Rewards Warehouse Sale in November and December at Robinsons Magnolia and Robinsons Antipolo respectively, standing as a testament to DAVI’s dedication to delivering rewarding experiences and exclusive benefits to its valued Go Rewards members
Introduced Design Thinking workshops as a cornerstone of its people development and operational strategy to ensure that its solutions are not just data-driven but resonate with the specific requirements of the business’ clients
Continued to help drive the digital transformation of the conglomerate by investing in start-ups with strong strategic relevance to the group, including exploring newer sectors and technologies that have the potential to disrupt key group businesses
Worked closely with the start-ups in its portfolio to monitor the status of ongoing projects with the Group. It plans to regularly engage with key Group SBUs and subject-matter experts to understand potential pain points better
Integrated the Cisco Software-Define Wide Area Network (SDWAN) for DSSI’s Connected Control Tower, making it more resilient. This enabled a more redundant auto-failover network using multiple links of 2x Internet Protocol Virtual Private Network (IP/VPN) and 2x Dedicated Internet Access (DIA)
Implemented ServiceNow Hardware Asset Management (HAM), enabling the organization to track and manage the physical assets within its IT infrastructure
Migrated to Oracle OneCloud Financials, a comprehensive, integrated, and scalable financial management solution that can help streamline processes, reduce errors, and improve efficiency
Implemented shared training and sustainability efforts to maximize the learning and experience among LIPAD employees and help improve CRK's customer survey scores, which is part of a minimum performance requirement needed to operate efficiently and at the best capacity
